Allied Energy Efficiency Experts
  • 26-Mar-2018 to 25-May-2018 (PST)
  • Call Center Representative
  • Cherry Hill, NJ, USA
  • Full Time

We are looking for a Call Center Representative that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

About Allied Energy Efficiency Experts

Many New Jersey homeowners have no idea how comfortable their homes could be. Drafts, moisture and humidity issues, uneven temperatures, and cold floors make homes less inviting. Allied Energy Efficiency Experts is dedicated to providing building performance solutions that solve these comfort issues while also lowering utility bills and improving indoor air quality. We make a lasting difference in comfort that spans decades. Allied views our client's home as a system with interacting components. When one fails, comfort, energy efficiency, home durability, and indoor air quality can all suffer. We're different. By taking a whole-house approach, Allied Energy Efficiency Experts helps homeowners find the most cost-effective solutions. Our top to bottom energy assessment examines how our client's home is performing, helping them to prioritize home improvements with a suite of energy-saving solutions.

Responsibilities

  • Manage large amounts of inbound and outbound calls in a timely manner
  • Follow communication "scripts" when handling different topics
  • Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets

Requirements

  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • Able to work Monday through Friday
  • High school degree
Allied Energy Efficiency Experts
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